Our Quality Policy
Louis Dreyfus Armateurs sets out the continuous improvement process to ensure the sustainability of its activities and support its strategic orientations. Risks and opportunities analysis is an integral part of our QHSE Management System.
Our priority is to continuously improve our customers’ satisfaction. In that sense, we are committed to following the three following principles:
Listening to our clients and being ahead of their needs and expectations
The quality of the services provided by Louis Dreyfus Armateurs is the result of listening and a permanent proximity to our customers to understand their needs and respond to them in the best way.
We are committed to responding to their requests, meeting any applicable requirements and anticipating their expectations.
We proactively communicate with them and questionnaires relevent to each activity are sent to measure their satisfaction level.
Providing quality services, with a high added value
Louis Dreyfus Armateurs owns a comprehensive portfolio of innovative services for many sectors of the maritime domain. Our responsiveness, high flexibility and great adaptability allow us to meet the needs of our customers.
The key to our high value-added offers lies in the skills of our crews and onshore personnel who, thanks to the versatility supported by the French flag for more than forty years, know how to draw on all our experience and rigor to serve our partners and customers.
In addition, the quality of daily monitoring and rigorous maintenance of our vessels ensures commercial operations in the best conditions of safety, reliability and environmental protection.
Involving all employees
The support and the contribution of everyone, from onshore personnel and seafarers, to the QHSE Management System, are decisive in satisfying our customers.
This dynamic is based on empowering and consulting our employees as well as on providing Group management, support and shared experience feedback.
Louis Dreyfus Armateurs has been ISO 9001 certified by an internationally recognized certification body since 1997.